Refund & Return Policy
At Stickybiz, every order is custom-made with care, which means we do not offer refunds or exchanges for change of mind. Please review your artwork carefully before approving your proof.
Return Eligibility
Our return window lasts 30 days from the date of purchase. If 30 days have passed, unfortunately, we can’t offer a refund or exchange.
We only accept returns if:
-
Your order arrived damaged, or
-
You received the wrong item due to our mistake.
To complete your return, a receipt or proof of purchase is required.
Refunds (If Applicable)
Once we receive and inspect your returned item, we’ll notify you via email about the approval or rejection of your refund.
If approved, the refund will be processed back to your original payment method within a few business days.
Late or Missing Refunds
If you haven’t received your refund yet:
-
Double-check your bank account.
-
Contact your credit card company — it may take a few days for the refund to officially post.
-
Contact your bank — some processing delays are normal.
If you’ve done all of the above and still haven’t received your refund, please reach out to us at info@stickybiz.com.au.
Sale Items
Only regular-priced items are eligible for refunds. Unfortunately, sale items are non-refundable.
Exchanges (If Applicable)
We only replace items if they are defective or damaged.
To request an exchange for the same item, please contact us at info@stickybiz.com.au and mail your product to:
Stickybiz
12 Sunbury Street,
Pallara, QLD 4110
Australia
Return Shipping
Customers are responsible for the cost of return shipping. Shipping fees are non-refundable. If a refund is approved, the return shipping cost will be deducted from the total.
We recommend using a trackable shipping service or purchasing shipping insurance for items valued over $75, as we cannot guarantee that we’ll receive your returned item.
